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August to November schedule will be advertised soon.
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| Art of Project Management |
Everything you need to know about managing a project or ‘managing by project’ is covered in The Art of Project Management! This dynamic programme will guide you through the phases of project management including initiation, planning, execution and closure. Delegates receive a detailed manual with readings, case studies and a resource pack of over
30 easy-to-use project management forms for everyday use. |
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Budgeting
& Finance |
Understand and apply the latest finance and budgeting principles and techniques to drive performance and results in your business or department!
• Know at all times how your business or department is performing so that you can
take corrective action timeously and proactively and eliminate under-performance
• Eliminate waste and get a higher return on the use of your resources
• Set and communicate realistic targets and budgets that will motivate individuals and
teams
• Monitor and evaluate financial performance to ensure business success! |
Emotional Intelligence
@ Work |
Emotional Intelligence (EQ) has proved to be a key determinant of success in jobs at all levels. Emotional Intelligence @ Work develops self-awareness, self-regulation, empathy and
assertive interpersonal skills to deal effectively with all workplace situations. EQ @ Work will enable delegates to:
• Communicate ideas, thoughts and feelings in a clear, direct manner
• Say ‘No’ without feeling guilty
• Stand up for their basic rights, without denying the rights of others
Get ahead in life and at work! |
The Essential Skills of
Leadership
and Communicating |
The Essential Skills of Leadership and Communicating equips team leaders and managers to develop a culture of commitment-driven performance in their teams.
Delegates will practice applying the three essential skills of leadership to their work situation and will develop their listening, questioning, verifying and explaining skills in order to develop trusting relationships with team members and ensure the achievement of superior individual and team results. |
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| Management Orientation Essentials |
Management Orientation Essentials enables team leaders, supervisors and managers to understand and apply the key management functions and activities. Delegates’ roles and responsibilities as team leaders and managers are addressed in terms of accountability for planning, organising, leading, controlling, communicating, coordinating, motivating, evaluating and making decisions. Management Orientation Essentials is a must for both new and experienced team leaders and managers. |
Professionalism
In the Office
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Professionalism In The Office is a dynamic one-day learning programme that will assist delegates to appreciate the importance of their role. It includes the knowledge and skills needed to enhance professionalism
and time management, resulting in more professional behaviour, performance and effectiveness.
Delegates receive a workbook and an easy-to-use time management diary system for ongoing use in the workplace. |
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| STAR Service |
All customer service professionals should be equipped to deliver STAR Service to their customers!
STAR Service is a practical programme that reviews the essential communication skills required for effective customer service: listening, observing, questioning, verifying and explaining.
It integrates these skills into the world-class STAR Service process and gives delegates the opportunity to practice applying the STAR Service process to their own work situations. |
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Book Now
Call Anna on (011) 476-7550
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