Workwise: Solving Workplace Problems | Workplace Issues | Workplace Problems!

“What we're saying is that you're either part of the solution, or you're part of the problem.”
Eldridge Cleaver

Solving Workplace Problems emphasises the use of both logic and creativity for problem analysis and for developing effective solutions.

Learners explore a variety of methods for solving problems, including a four-step process for solving complex organisational problems.

After exploring techniques to stimulate creative problem solving, learners work with a video case study of an organisational problem, for which they write a problem statement; perform an analysis of
the problem and situation factors that are relevant; and then develop solutions. The video then shows how the company in the case study analysed and solved the problem. Learners are encouraged to compare their results and assess their own work.

Finally, small groups of learners define and solve a problem from their own work situations or from
other case studies provided.

The 4-step process learnt in Solving Workplace Problems enables learners to solve on-the-job problems independently, as well as in team situations. The process itself requires learners to justify the solutions in order to ensure that they are more relevant than other possible solutions; and will deliver the required outcomes at the necessary standards.

Outcomes

• Solve problems logically and creatively
• Implement an orderly, step-by-step, multidimensional problem solving process
• Write statements that clearly define problem situations
• Assess the contexts of problems
• Analyse likely causes of, and potential solutions to, problems
• Create plans to implement and monitor solutions to problems

Requirements

Post-workshop requirements:
Knowledge questionnaire and skill application requirements

Learners receive:
A workbook with all required readings and activities; case studies and materials for use when applying the problem solving process and techniques;

Duration: 1 Day

Unit Standard Alignment:
SAQA ID14927
Apply problem solving strategies

NQF Level 4
Credits: 4

Certification: Certification with credit is awarded when learners meet assessment requirements