Workwise: Developing Productive Partnerships | Customer Orientation | Sustainable Development!

“A work chain is only as strong as its individual links.”

Today's organisations need to be truly customer oriented in order to ensure growth and sustainability. Customer orientation results in customer satisfaction; better products and services; an enhanced reputation and greater customer loyalty. It takes the involvement and cooperation of every functional area, team, and individual in the organisation to achieve this!

When groups and individuals truly partner with their internal and external suppliers and customers, they enjoy a greater sense of satisfaction, better relationships and better feedback from others.

Developing Productive Partnerships provides learners with an opportunity to review their organisation's mission and their role in accomplishing it. They evaluate how they work with partners in the work chain, and identify the roles and responsibilities of each partner.

Learners develop skills and techniques to manage supplier and customer partner requirements and expectations through negotiation techniques, team feedback and coaching.

The main topics discussed are:

Part One: Partnering is the Foundation

• A definition of partnering
• Identify the goal of partnering
• Identifying your organisation's mission, customer and supplier partners
• Identifying your team’s customer and supplier partners
• Identifying the expectations of supplier and customer partners
• The benefits of partnering
• Defining the Service Promise

Part Two: Elements of an Effective Partnership

• Use evaluation and sharing techniques to negotiate conflicting customer expectations
• Develop skills to encourage team member partners to meet customer expectations
• Evaluate the success of a partnership

Outcomes

Learners will be able to:

• Identify and explain the core business of their organisation
• Explain the types of work done within the various core activities of their organisation
• Describe the goal of partnering, who is involved, and how it is used within and outside of their organisation
• Identify the benefits of partnership
• Describe their organisation's mission, structure and customers
• Explain the role of the selected work unit in their organisation in relation to the core business
• Explain the concept of line and support functions using specific organisational examples
• Partner effectively

Requirements

Entry requirement:
Senior Certificate and/or minimum six months team leadership / management experience

Pre-workshop requirements:
Partnering Awareness Inventory

Post-workshop requirements:
Application assignment and knowledge questionnaire

Learners receive:
A workbook containing readings, activities and exercises to develop concept awareness, understanding of process and skill competence and a laminated behaviour model card

Duration: 2.5 Days
Unit Standard Alignment:
SAQA 242814
Identify and explain the core and support functions of an organisation.

NQF Level 3
Credits: 6

Certification:
Certification with credit is awarded on successful completion of assessment requirements