Workwise: Building Commitment Through Communication | Communication!

The objective of Building Commitment Through Communication is overcoming ineffective and unproductive communication habits, and developing more effective techniques.

In today's work environment, communicating effectively is more challenging than ever! More responsibility is being handled at lower levels in organisations. These responsibilities require skilled communications. In addition, organisations today are experiencing incredible diversity within their workforce, increasing the need to develop and enhance the communication skills of all staff members.

Building Commitment Through Communication is based on the belief that all successful communication is a result of a fundamental respect for others. This respect is demonstrated when communicators:

• Appreciate not just tolerate differences between people, eg: age, ethnic heritage, gender, nationality, religion, political affiliation, physical abilities or qualities, race, sexual orientation, and socio-economic status
• Plan and deliver messages with the other person's needs and wants in mind
• Listen with the goal of truly understanding what the other person is telling them

Learners learn to use communication skills to build commitment among the people they work with subordinates, colleagues and superiors. They learn to recognise and overcome barriers to understanding by designing and sending clear, concise messages; requesting and giving feedback; listening to understand messages, and using appropriate body language and non-verbal clues – always with the needs and perspectives of others as the guiding principle.

Building Commitment Through Communication focuses on building commitment with others by creating and maintaining a work climate in which people actively work together and support each other in accomplishing tasks and reaching goals.

Outcomes

Learners will be able to:

• Identify communication breakdowns and overcome barriers to communication and understanding
• Choose the communication channel that is appropriate to the situation
• Design clear, concise messages with their peers, team members and leaders in mind
• Listen to understand messages and meaning
• Request and give clear, constructive feedback
• Reinforce communication using appropriate body language and non-verbal clues

Requirements

Entry requirement:
Senior Certificate and/or minimum six months work experience

Pre-workshop requirements:
Awareness Inventory

Post-workshop requirements:
A knowledge questionnaire and skill application assignment

Learners receive:
A workbook containing readings, activities and games to develop concept awareness, understanding, and skill competence; and a laminated behaviour model card reinforcing key concepts and skill points.

Duration: 2 Days
Unit Standard Alignment:
SAQA US ID: 7784
Communicate in a business environment

NQF Level 4
Credits: 6

Certification: Certification with credit if assessment requirements are met