Workwise: Achieving Communication Effectiveness | ACE | Business Communication!

“After all, when you come right down to it, how many people speak the same language even when they speak the same language?”
Russel Hoban

Effective communication is a vital part of our lives in and out of the office. We communicate to inform, persuade and remind. Yet many people fail to communicate effectively, thus inadvertently crippling productivity.

Achieving Communication Effectiveness (ACE) is a workshop designed to enhance and improve on-the-job communication skills. It focuses on the behaviours that hinder effective communication and provides the techniques needed to achieve communication credibility.

ACE paves the way to trust, self-respect and respect for others, the effect of which is positive and professional interpersonal communications. Participation in ACE fosters co-operation and provides learners with skills that enable them to deal with conflict situations proactively, by developing listening skills, identifying communication behaviour styles and applying a step by step method of constructively handling conflict with confidence, composure and flexibility.

The skills learnt during ACE are transferable to every situation; i.e. they are used when communicating with team leaders, managers and colleagues, as well as support workers.

The major topics addressed are:

• Understanding basic communication styles and behaviours, including the role of body language
• Listening effectively
• Overcoming barriers to effective communication
• Handling negative feedback and conflict
• Understanding the components of a good message
• Creating situation-specific responses
• Communicating non-manipulatively
• Dealing with anger

Outcomes

Learners will be able to:

• Build their self-image in order to communicate effectively
• Assess their personal communication patterns and avoid self-defeating behaviours
• Identify and overcome barriers to effective listening and responding
• Listen productively
• Use body language to enhance communication
• Interpret messages accurately
• Communicate confidently and credibly
• Communicate support and empathy
• Create effective, situation-specific responses
• Handle conflict timeously and constructively
• Communicate effectively and non-manipulatively in the workplace
• Function more productively through improved interpersonal communication

Requirements

Entry requirement:
Senior Certificate and/or minimum six months work experience

Post-workshop requirements:
Knowledge questionnaire and Skill application assignment

Learners receive:
A workbook, a checklist for reinforcement and application and a laminated behaviour model card

Certification:
A certificate of attendance on completion of the programme

Duration: 2 Days

No unit standard currently available