Workwise: Service Essentials Training | Service Delivery | Customer Retention

Service Essentials Training

This dynamic service essentials training curriculum including professionalism, developing productive partnerships and the unique Customer Service Transaction Model, is designed to enhance service delivery levels, retain existing customers and grow your business.

The Assertive You Duration - 2 Days SAQA US ID # 9506 NQF LEVEL 4, Credits 4	Understand assertiveness and communication behaviour styles and how to use assertive, situation-specific communication skills and techniques to maximise your effectiveness and develop win-win outcomes.

Professionalism in the Office Duration - 1 Day SAQA US ID # 14359, NQF LEVEL 2, Credits 5	Enhances professionalism in service functions by focusing on improving communication and conflict handling, time management, appearance, personal organisation and self-motivation.

Building Commitment Through Communication Duration - 2 Days, SAQA US ID # 7784, NQF LEVEL 4, Credits 6	Overcome ineffective and unproductive communication habits. Develop effective techniques that appreciate and utilise diversity in the workplace; recognise and overcome barriers to understanding and build commitment in teams.

Developing Productive Partnerships Duration - 2.5 Days SAQA US ID # 242814, NQF LEVEL 3, Credits 6	This unique programme focuses on partnering in order to recognise and satisfy customer needs and maximise the efficiency of the value-chain within and between individual team members, teams, functional areas and organisations.

Winning Through Customer Service Duration - 2 Days SAQA US ID # 7789, NQF LEVEL 4, Credits 8	This award-winning programme addresses professionalism in service and the skills needed to communicate effectively in service situations. The Customer Service Transaction Model enables service representatives to gain customer commitment, identify and satisfy customer needs and agree and develop solutions to problem situations. Winning Through Customer Service entrenches a customer-centric culture in organisations.

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