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• Course content was clear and understandable and very relevant to my job.

• The SMART Process is excellent!
• A particular strength of the course is that it encourages you to be more of a leader than a manager.
• The major strength is that it focuses on human resources – the most important resource in any organization. Improved human resources will have a positive everlasting effect on the other resources of the organization.
• The course is empowering – and doesn’t just provide the theory, but the practical guidance.
• This SMART training is about empowering people, monitoring progress and setting standards. It is a must for all branches.

• Improved my relations with my team members. Improved my management skills. Very good!
• Well organized, excellent material.
• Excellently presented course – no frills; precise to the point and clear! Well done.
• Het dit baie geniet, lekker gerag! Baie dankie – facilitator was GREAT!!!
• Practical and interesting.

• I think this is a good workshop as it promotes the involvement of staff, that will improve the commitment of staff.
• Training methods are informative and interesting, logical follow-on for all concerned.

• This workshop is very important for office administrators because we come into contact with different clients on a day to day basis. We will know exactly how to behave and how to treat our customers in an efficient and professional manner.
• This workshop was a major success. I have learnt an enormous amount of information and in future my skills will definitely improve.
• This course has made a high impact in my job - knowing what is expected of me I will really recommend this course to be taught to other employees who deals with clients on their daily basis.
• To me it has brought a great improvement i.e. my communication skills, appearance, telephone answering. I now know about to do lists and how to organise myself as an office administrator.
• This was the best workshop I have ever been on.

• Is a great course - I loved every minute of it
• This was really fun and challenging and it improved my speed
• I enjoyed the course! The trainer was really professional and patient with others who did not understand – the skills will be applied wherever I go. Thank you!
• The course was an eye opener of how valuable my department is
• What an interesting way of learning

• My personal opinion is that it is a fantastic course for managers. Thanks for the informative learning material.
• I like the way the course builds up (beliefs, etc) to get to what is assertiveness. I learned a lot about myself and look forward to practising what I have learned.
• The workshop was GREAT!! I definitely learnt a lot and will benefit a lot from implementing everything in my work and personal life!!
• Course contained good and relevant information. Participation by the facilitator and all members are imperative for successful learning.
• Very well presented. Forced you to interact and be honest with yourself. The facilitator (not to be over complimentary, just the truth) did a very good job and really got the message across and knows her field well. Excellent.
• Good course – role play/practical application means all participants leave the room knowing how to apply the course principles in practice.
• The course is definitely beneficial both personally and for the workplace.

• The exercises build your capabilities as a person foremost – it’s skills that you master.
• I enjoyed competing against myself in the ‘tests’
• It will help with the report I submit to the manager
• The course is very interesting
• The facilitator was friendly and she knew how to explain the exercises and the skills. In short she was/is perfect.

• Thanks I enjoyed it and learnt a lot.
• It is a step by step process, which can be practiced in reality.
• Thank you. We enjoyed every moment.
• The workshop was really benefiting to me; I am a person who has a great desire and zeal for knowledge. I really think that I could use a few more courses, most importantly to re-cap after a while as we all tend to go astray from our life in remaining professional. Thank you.
• The course was very motivating with excellent good ideas from the facilitator and good communication co-operation between the student and the facilitator. I have enjoyed this course, learned everything positive and will help me in future.

• It relates to work and personal scenarios. It allows me to do a lot of introspection and be able to correct the wrongs. This has been quite an experience for me; I enjoyed it a lot.
• The course not being loaded with just theory – it was a refreshing change.
• Team leaders tend to just focus on results not the people as well. The course was an eye-opener.
• The workshops were excellent.
• Enjoyed all aspects of the course; friendly and a good experience. Pace was right and the topics covered were very relevant.
• Strength – relevancy of the content on the day to day work situations and requirements.
• It concentrates on how important it is ‘to know’ the team, which translates into knowing strengths and weaknesses which is sometimes overlooked.
• The course is relevant for my job. Most useful and enjoyable was the leadership styles.
• The courses (all nine modules) were a challenge to me. I really benefited from attending and participating. Thanks.

• It was fantastic to be on the Number Accuracy & Speed course and to implement it in workplace.
• Number Accuracy & Speed is an excellent course.
• This course will improve my speed and accuracy at work.
• I have improved in speed and accuracy when I am working on a computer. AlI those who work with numbers daily should attend this course.
• Irrespective of what kind of job you do, this is a must attend for everybody.

• It was such an amazing experience and I love it.

• Overall excellent programme.
• Course content was clear and understandable and facilitator set the proper pace for the course.

• Workshop exercises were extremely realistic.
• Facilitator made sure the participants were actively involved.
• Well done - I will use this!

• Course is well structured and the facilitator has depth in the course content.
• Highly beneficial and rewarding experience to develop skills in dealing with conflict.
• The course is very productive. I suggest all managers and team leaders should attend it.
• The course helped me in coping with problems in my workplace.
• Personal involvement of course leader who at all times made sure we understand the contents, solving workplace problems.

• The course will improve my service to customers – internal and external.
• The facilitator got all learners to participate fully – it was a great learning experience
• This is the best course I’ve ever participated in. The lecturer is very positive and willing to convey knowledge and experience.
• Excellent workshops. Very professional and relevant course. Keep up the good work.
• This course will make a big difference in my handling of problems. Thanks
• Excellent. The role of effective partnering came out clearly, and also the value chain leading to the ultimate external customer and consumer whether you work with them directly or not.
• This course will help me to make needed changes in order to partner more effectively
• This is a good course – I hope it will bring about a paradigm shift

• The course was an eye-opener – learnt a lot!
• Realistic workshop exercises and leadership throughout.

• The facilitator provided excellent leadership throughout the course and seemed genuinely interested in whether I learned or not.
• Would definitely recommend this course for further use in our company.

• The course is particularly strong on the content. The material is very relevant to what we do. I would strongly recommend it for the top management of the department.
• A fabulous facilitator who had me and the whole group hooked.
• Very motivating and inspiring.
• I have attended numerous courses in the past. Given the fact that the Department is highly politicised, the facilitator did an excellent job. Her presentation and inter-personal skills are good. The company can be proud to have her as one of the programme facilitators.

• This workshop was extremely relevant to my job needs, and would be for others in my organisation.

• It increases speed and saves time, I recommend it.
• The course was directed to my work. I will recommend it to others, thank you very much
• The course was excellent and will benefit me in dealing professionally with customers and upset customers.

• This was the best course and it will assist me to do my job very well.
• In future I will dazzle my clients as I deal with them outbound.
• One of the strengths of the course would be the customer service transaction model.
• I’ll definitely use what I have learnt in my life everyday. Thank you for taking the time to teach us and making it interesting.
• The modules where easy to understand and because the facilitator was so engaging, it helped focus me and she highlighted key elements that will help me from the first call I take tomorrow. Excellent stuff!

• The facilitator was excellent once again. I like the idea to keep our courses with one facilitator.
• The course has been very informative. It has instilled in me confidence and assertiveness. I hope to get better results by practicing what has been taught. I really enjoyed it! Keep it up!
• Very good - it made me think about relationships and partnerships, both good and bad and why they work.

• Is a good course; thanks.
• Very well presented. I was comfortable and relaxed. I will certainly try to use these techniques in my job.
• Instructor – good knowledge and presentation skills -100%.

• Very user-friendly course. Facilitator is exceptionally good at what he does and how he presents the course.
• I recommend this for other people in the organisation.
• This type of training should be encouraged for more junior staff. It is of utmost importance that everyone in business should be able to see how their business unit is performing.

• The facilitator was energetic and inspiring. He made the course thoroughly enjoyable.
• Excellent course!
• Course was really interesting and interactive participation was encouraged.
• I am extremely satisfied with the quality of the presentation and the content.

• Excellent. Words cannot describe the knowledge and on the job skills that I gained from attending this programme.
• The course is just pure excellence. Our whole organisation should experience it first hand. Thank you.
• The course has encouraged me to continue giving the best service and to even improve it.
• My job is to provide service to the employees. The curriculum taught me that we come from different cultures and I need to treat my customers with respect and dignity by listening to them with empathy.
• I’m definitely a better person, more professional and know exactly what I want.

• The strengths of Number Accuracy & Speed were the exercises on audio, the facilitator and seeing so much improvement.
• Great course – I’ve never done anything like it. Thank you!
• I enjoyed this programme and it was extremely valuable.
• The course was very important and I think everybody in the department must attend so that we can improve quality at work.

• I enjoyed the whole course and liked the way it exercised our brains!
• I liked the daily stretches. Everything was perfect.
• I think that everyone should take up this course; it was excellent.
• It was very realistic and the principles that we were taught are very easy to apply.
• The content made sense and could be followed logically.
• Very well planned and executed, very helpful and realistic for any workplace

• Teased my brains
• I have learned and wish to come back and improve my knowledge of working with numbers and speed.
• This workshop will be valuable for our organisation

• The Workwise training makes us better leaders of tomorrow.
• The course has empowered me to lead and communicate a vision to all my staff members.
• Absolutely vital. Excellent course!!!
• The course was very informative, and extremely useful.

• Enjoyed it tremendously and benefited from practical outcomes. The moderator was professional, enthusiastic and knowledgeable.
• Good and informative course. Provided great insight on how to handle work related problems.
• Excellent course and content.! The practical part of the course was great.
• Strengths of the courses: simple, understandable, effective, well organised, clear and interesting.

• The course was well presented and concise. It will certainly assist me with agreeing objectives with staff members and setting my own objectives.
• The practical illustration of concepts was very good.
• This course is very relevant and, if used well by those attending, could change the face of the company.

• Thanks, the two days were 100% valuable
• This has been the best workshop I have attended – enjoyed every moment.
• Everything I learned today and yesterday will enable me to work faster and more accurately with numbers in my workplace.

• The two days for Number Accuracy & Speed were worthwhile because I can do things much faster and I can concentrate better.
• This training has been very interesting. I learned to be accurate, build up speed and at the same time produce productivity.
• I recommend the Number Accuracy & Speed course for everyone whether you work with numbers or not. Thanks, great stuff!!
• The Number Accuracy & Speed workshop is effective as it reduces not just errors but creates a more attentive person.
• I am of the opinion that in attending this course, one has acquired a skill that is very rare to find.

• Good introductory course to conflict handling.
• One of the strengths of the Workwise course is that one is given tools to address conflict.
• The course will help me to deal with conflict in the workplace and at home.
• Really enjoyed the training and had fun while learning.

• The workshop was excellent
• I have increased speed in reading numbers and reduced errors dramatically!
• Taught me that speed goes hand in hand with accuracy
• The workshop was exciting and challenging
• I have never imagined that workshops like these exist. I had such a difficulty regarding numbers but now I’m confident that my work will be more accurate. I really enjoyed that the facilitator involved everybody and everything we learnt was practiced and I saw growth throughout the course, very challenging but exciting. Many thanks!

SERVICE ESSENTIALS

• This is the best course I have ever attended, my wish is to do my best and practice
• This course was highly informative and professional. The course helped me to be more assertive and made me realise my strengths as an individual, to be more firm and proud of myself generally
• The course brought out the best in everyone and resolved a lot of problems and issues we have in our department
• I think the course is very interesting - I’ve never attended a similar course before
• I’m starting to improve my professionalism in the work environment already, HOW GREAT IS THAT!
• Specifically emphasized that what were learning was for application in our departments / working environments and the need to work as a team and improve on our assisting one another on areas where some had weaknesses
• The course was very educational and informative on a personal growth It was interesting
• Course was well presented and showed how vital communication is. Really worth attending and very informative!
• Great course. Really served the purpose. I now understand the importance of communication and listening as well as hooking your listeners.

• After every section we got the opportunity to apply what we have learnt
• I could see a difference in my work from day one to day two
• Excellent workshop. Can’t wait to be accredited. Will definitely share my experience with the training community.
• I enjoyed the workshop very much. Excellent!

• Helped me a lot to improve my speed and accuracy. The Workwise facilitator is excellent.
• The course was excellent and I have benefited a lot from it.
• The material is very good and I feel everyone in SARS should undergo this training.
• Excellent use of examples. Explanations of what the goals are and how to achieve them were very good. Very fluent with instructions given, examples used and what the course helps one to achieve. Never knew I could read a 12 digit number in less than 2 seconds!

• The workshop was very helpful because I have learnt some of the causes of AIDS/HIV and how to prevent it.
• Thank you for caring and making a difference. I will help others who doesn’t know about HIV & AIDS
• I learnt something about HIV/AIDS and how to protect myself from HIV/AIDS
• I have learned that I can still live for longer while HIV positive, by living healthy life and safer sex
• Thank you for making it simple and understandable

• This type of training makes transformation work.
• The course focuses very well on the practical side of management, including raising self-esteem, communication skills etc.
• This is a very brilliant tool that will break subjectivity; it’s very open and transparent, subordinates are part of the process; they know exactly what’s expected of them.
• The workshops will enhance the morale and behaviour in our actual work situations and it will build team spirit and performance.
• The Workwise training has afforded us the tools to conduct our tasks and can ensure self-esteem and naturally better productivity.
• The course and the SMART process has motivated and encouraged me as an individual and made me develop some skills and also empowered me a lot.

• I have attended similar courses on two occasions this one is just outstanding.
• Mapped process of planning: useful for future implementation and watertight focus puts this course/module above other external courses
• Found the case studies on situational leadership extremely beneficial!
• It offered practical real world application I can use anywhere.
• The Workwise course was fantastic! It’s relevant to the changes and diversity in our company.

• The presentation was just excellent, adding more will spoil it.
• Course was very well presented.
• Examples given can be used in my working environment.
• Very important for my job.
• Very informative, what an eye opener.

• The Workwise course was extremely helpful in structuring and giving logic to our communication processes. I thoroughly enjoyed all the exercises – it was a wonderful eye-opener.
• I thoroughly enjoyed the workshop. It has definitely empowered me i.t.o dealing with difficult situations and handling conflicts in my work environment.
• I feel I will be able to communicate more effectively with my colleagues and superiors.
• Course is very practical.

• Course content and facilitation are excellent and I would recommend it for other colleagues.
• This was a brilliant workshop
• It is an excellent tool for candidates in management. Course content is relevant and encourages one to self -evaluate their goals.
• We feel empowered every time we attend these sessions.
• This is an excellent course in terms of strategising
• I strongly value the fact that I have a vision to share with my colleagues which will enhance our understanding into what our input is to the organisation’s vision
• Brilliant and reinforced what I know about performance standards and also added more to my knowledge

• Hands-on approach is the strongest part of this course.
• The course helps me a lot especially in planning and managing resources.
• Since the start of this training I see improvement in my job as manager.
• It was excellent especially when you come to know the difference between leadership and directing. I enjoy the course very well.

• Budgeting & Finance for non-financial Managers
• Content was clear and understandable – great course!

• I will definitely recommend this programme for further use in our company.
• Facilitator made sure all learners were actively involved.

• I have become a role model and assisted juniors to aspire to more.
• The course is really good and helps with communication, time management and managing conflict.
• The role plays are exceptionally useful.
• All learners are actively involved and encouraged to participate.
• I have learned a lot and I have noticed a change ‘for the better’ in my work performance.
• I have developed vastly in communication skills, handling difficult situations and working cooperatively with team members and others has improved.

• If the COS (Customer Oriented Selling) process is executed properly you are guaranteed success!
• Always knew that selling depended on demand; it was however a paradigm shift for me in how COS assists one in determining the specific demand through interaction/relationship with customer at point of sale vs. market research, trends, etc. Thanks!
• This workshop will definitely help to enhance service delivery and reaching the organisation’s objectives and goals.
• The course was one of the best I have attended.

• The instructor was patient with me as I was slow at first.
• It was brilliant!

• Extremely relevant to my job – good going!
• Will recommend for future use.